Provide possible usernames and the billing information: If you are not able to log in, or are unsure of the username the membership is under, contact Customer Support. Troubleshooting I'm not able to log into the account! It's best to cancel as soon as you decide, to avoid being charged. You will continue to get membership benefits until the expiration date. You can cancel at any time before the renewal date. Memberships are not available on Xbox One. Check out the Canceling a Mobile Membership help article for more information. Recurring memberships purchased via a mobile app must be canceled via the app or device payment. Click the Cancel Renewal button and follow prompts until the subscription is completely canceled.Be logged into the account where the membership was bought.Roblox works best over Wi-Fi.To cancel a recurring membership, just follow the instructions below relevant to the platform you want to cancel the membership on. PLEASE NOTE: A network connection is required to join.
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